Earning Trust

From Website Performance Update at typepad.com

Over the past twenty-four hours you may have noticed website sluggishness on TypePad-generated sites.

What happened?

The sluggishness was caused by a hardware issue on one of our storage servers. Because our systems are set up to be redundant, your web sites were never down, but performance was impacted. To fix it, we'll be replacing the faulty hard drive with a replacement, and we'll be working to strengthen our systems for further redundancy for the future.

What does this mean for existing TypePad users?

Because the sluggishness of the last 24 hours is not up to our standard of service for TypePad, we'll be crediting all TypePad accounts with 3 free days of service. If you're a trial user, your trial will be extended by 3 days; if you're a paying subscriber, your billing date will be extended by 3 days.

This credit will take place depending on your status (trial versus paying) as of March 5, 2004.

Well done TypePad. You have managed to turn a harware problem into a trust building process.