Intranet Information Architecture (IA)
Information about departments or divisions was a top-level category in 46% of intranets, and there was a very long tail of additional categories found in a smaller proportion of intranets.
When we started this project, we had hoped to produce a recommended IA for intranets. Although structural diversity ultimately made this an impossible goal, we did identify an IA skeleton that projects can use as a starting point and adapt to their local circumstances.
Many intranets follow several general patterns. Certain types of companies also tend to follow particular trends. For example, manufacturing companies often include a product-related category in their top-level navigation, whereas companies with a focus on intellectual property often present a top-level knowledge management (KM) category.
