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April 12, 2004
Microsoft Blame Usability For Security Flaws
From : The Washington Post 11 April 2004
This has taken a toll on usability as well. Consider Ballmer's answer when I asked why Microsoft did not turn on Windows XP's firewall feature by default. Ballmer said the firewall might disable some programs, confusing computer owners.
"We made that decision in the spirit of usability," Ballmer said. Now, priorities are different: "Today's wise usability choice . . . is different from the correct usability choice of two years ago."
Steve really doesn't understand usability does he. Perhaps someone at MS can explain to him that the 'correct usability choice' would have been to make the firewall usable rather than blame the user for their confusion.
April 12, 2004 in Usability | Permalink
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