If Jakob ruled the world, is this how we would live? In an attempt to control and standardise society, the Benefactor comes up with the logical conclusion to Taylorism. If you cannot standardise the mechanisms and interactions in society, then why not just standardise all of the users instead?
Perhaps the comparison is a bit extreme, but I do believe that there is a battle taking place in the Usability and HCI world between the cold hard logic of Jakob with his millions of Usability Guardians supposedly making the world safe for all of us, and the softer gentler route promoted by Don Norman and the rest of the flower power engineers.
"We By Yevgeni Zamyatin" was propably the inspiration for "1984" and "Brave New World", and has as as much (if not more) resonance today.